FAQs

Q1. How long does it take for delivery?

If you order before 5PM on the same day, we will try to ship the same day. We do not ship on Saturdays, Sundays, or public holidays.

Most orders are shipped the next day. SF Express will send a text message with a pickup code or QR code upon arrival. Please check the text message sent by SF Express promptly.

Q2. What payment methods do you offer?

PAYME，FPS，ATM Bank Transfer，Credit Card，Alipay，WeChat Pay

Q3. What delivery methods do you offer?

❌No retail store❌

❌No door-to-door pickup❌

⭕SF Pay on Delivery, shipping fee is charged by SF upon pickup (pay by customers upon pickup)⭕

⭕HKPOST EC-GET⭕

*We offer the most reasonable/affordable prices, we do not offer free shipping.

(i.) Macau：

     All Macau orders use SF Express Pay on Delivery, shipping fee will be paid upon pickup by customers.

(ii.) Overseas：

      All overseas orders are the customer's responsibility for shipping costs. Please contact us to inquire about shipping costs before placing an order.

      Whatsapp：https://wa.me/85260833092

      LINE：https://line.me/ti/p/zBLbtbUqFH

**If your order is subject to customs duties or other additional charges, all resulting costs will be your sole responsibility, @Ecbeauty will not be held responsible.

**In the event of any dispute, @Ecbeauty reserves the right of final decision.

Return and Exchange Policy

Exchange and return services are only available for product quality issues. Returns due to improper use or dissatisfaction after receipt are not accepted.
- Please contact us within 24 hours of delivery, we will not process your request after this time.
- The product must be kept in its original packaging (including outer packaging, transparent packaging bags, accessories, etc.). If the original packaging is not retained, no returns or exchanges will be accepted

Non-returnable items
- The product has been received for more than 7 days
- The product has been opened or used
- The customer has developed an allergic reaction to the purchased product (the product is not suitable for the customer)
- The product has been spoiled or used for more than one-tenth of its original capacity
- The product is not in its original packaging, is damaged, or is incomplete
- Any free gifts, accessories, or sample packs

*If a customer develops an allergic reaction to a purchased product, it may be due to the customer not being suitable for the product. The company will not assume any responsibility or related expenses.
*All products are guaranteed to be genuine. Returns not meeting our return policy will not be processed. We apologize for any inconvenience. @Ecbeauty reserves the right of final decision on all returns and exchanges.

Damaged Goods
If you find that the product is leaking or damaged after receiving it, please keep the delivery box and related packaging and provide us with the following information. We will follow up and handle it for you as soon as possible:

- Picture of the delivery carton (it should clearly show whether the outer carton is damaged)
- Picture of the inner box of the delivery carton (the bubble gum or inflatable packaging used to protect the product must be visible)
- Picture of products that show leakage or damage

Misdelivered Items
All packages will be inspected by our packing staff before shipment. If a misdelivered item is confirmed, please contact us within 24 hours of receiving the item.

Order Refunds
All orders are non-cancellable. Unless the item is out of stock, cancellations and refunds for personal reasons (such as ordering the wrong item, changing your mind, not using a discount offer, or being away on a long trip) will not be accepted.

Transaction Completed
If the customer does not request a return or exchange within 7 business days of receiving the product, the transaction is considered complete. We assume no legal responsibility and will not arrange any exchange or refund.

**We are not responsible for the quality of gifts or samples provided and does not offer exchanges.
**We assume no responsibility for any issues arising from incorrect or improper use of products
**We reserve the right to suspend, modify, or cancel any offers or amend their terms and conditions without prior notice.