Welcome to @ECBEAUTY. This website offers online shopping and delivery services. By using this website, you are deemed to have read and agreed to abide by these Terms and Conditions and agree to be bound by them. @ECBEAUTY reserves the right to amend or update these Terms and Conditions at any time without prior notice. Please check this page regularly.

General Terms

This website endeavors to provide the most up-to-date product information, prices, and inventory availability. We reserve the right to change product prices without prior notice. This website cannot guarantee that the products you order through this website will always be in stock. If any product is unavailable due to stock outages, you and the company have the right to cancel the order in accordance with these Terms of Use, or you and the company may mutually agree to resolve the situation. If we are unable to provide any product or service you ordered, we will notify you by phone or email.

Privacy Protection

To protect your privacy rights regarding your personal data, the Company ensures that its policies and practices regarding the collection, use, retention, transfer, and access of personal data comply with the provisions of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong). Please view the Company's Privacy Policy Statement.

Products and Services are for Personal Use Only (No Resale).

All products and services provided by the Company, including any samples provided, are for personal use only. You may not resell them. If you do not consent to resell products offered on this website, the Company reserves the right to refuse to provide you with any products or services, including those already ordered or paid for. Such amounts will be refunded less any handling fee.

Order Validation

The Company may refuse an order for products/services ordered through this website for one or more of the following reasons:

a. The order contains false, missing, or erroneous information;

b. The order cannot be confirmed due to technical reasons or other reasons beyond the control of this website.

The information displayed on this website (e.g., product names, prices, and product descriptions) constitutes only an invitation to purchase. Placing an order through the Company constitutes an offer to purchase. Acceptance of an order and a contract will only be formed when the Website issues a notification confirming the shipment of the product or the Company has delivered the product to the specified address. If you order multiple products in the same order and the Website only sends you a delivery confirmation for part of the order, the contract for the remaining products will only be formed when the delivery confirmation for the remaining products is issued or the Company has delivered the remaining products to the specified address.

You agree that if the information contained on this website is inaccurate or the product is out of stock, this website reserves the right to withdraw or modify the relevant information or limit the order quantity of the product. You are responsible for verifying the accuracy of the order information, including the ordered product and delivery address, when placing an order.

Payment Methods

This website strives to offer a variety of payment options to suit all user needs.

We accept payment via (PayMe, FPS, Alipay, or credit card). By using any of these payment methods, you confirm that you are the account holder or authorized to use the payment method. If the customer's payment platform or credit card issuer refuses to authorize payment to ( ), we are not responsible for any delays or disruptions in delivery.

We use third-party payment services to conduct online transactions. When placing an order, customers agree and accept to be bound by their terms and conditions. Customers' credit card information will be collected, processed, and retained by the payment service provider. Customers also agree and accept to be responsible for any losses incurred or arising from credit card transactions. We will not be liable for any such losses, in whole or in part, under any circumstances. We do not collect or retain customers' credit card information.

Delivery

We will arrange for packaging and shipment within 3-5 business days from the date of order. We will take all appropriate measures to notify you of product availability and delivery status. If a particular product is out of stock, We will notify you via the methods specified in these Terms of Use. Matters related to delivery are subject to agreement between the parties.

For all products ordered, we will specify the delivery method, delivery charges payable by you, and delivery time. If the product cannot be shipped within the agreed delivery period, we will contact you to discuss further arrangements.

Under special circumstances, the delivery date may be changed upon prior notice. Delivery charges will be calculated and charged in accordance with the Website's delivery policy and the delivery method selected by the user. We reserves the right to revise pricing and delivery charges without prior notice.

Return Policy

1     If your order is unsuccessful due to out-of-stock or sold-out conditions, we promise to refund your order within 7 business days.

2     If there is any human error, such as an incorrect order or missed order, we promise to refund your order within 7 business days.

3     We do not offer returns or exchanges for opened items.

4     If you would like a refund for an unopened item, please contact us within 7 days of purchase. Once we have received and inspected the item and found no issues,
        we will contact you to issue a refund.

Links to Third-Party Websites

This website may contain links to other external websites (such as Facebook and Instagram) and services. Unless otherwise specified, this does not constitute or imply an endorsement, support, and/or recommendation by the Company of the content on these external websites. These third-party websites are not governed by this Privacy Policy. Where applicable, the Company recommends that you carefully review the terms and conditions of any external websites linked to from this website, including their privacy policies, legal notices, and other applicable terms and conditions.

Force Majeure

The Company will not be liable for any damage, loss, or delay in the products or services you purchased due to force majeure (including but not limited to acts of God, fire, flood, accident, riot, war, government policy, strike, or any other circumstances beyond the Company's control), resulting in the Company's inability to fully or partially perform its obligations or any losses caused to any third party.

Intellectual Property

The intellectual property rights used on this website or by the Company belong to the Company or its respective owners. The trademarks, designs, materials, text, graphics, images, sounds, videos, and other intellectual property rights on this website are the property of the Company or have been duly licensed by the copyright owner and are copyrighted. Any unauthorized use, dissemination, uploading, downloading, reproduction, modification, publication, storage, or commercial exploitation of such property is prohibited and may infringe upon the laws or rights of the Company.

Applicable Law

This website and these Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong.

Third Party Rights

Any person who is not a party to this Agreement shall have no rights under the Contracts (Rights of Third Parties) Ordinance to enforce any terms and conditions of this Agreement and/or the transactions or benefits arising therefrom.

Changes to Terms and Conditions

This website reserves the right to amend these Terms and Conditions. Customers are responsible for reviewing these Terms and Conditions before placing any order. Once an order is placed, customers are deemed to have accepted the then-current Terms and Conditions. In the event of any dispute regarding these terms, the decision of the Company shall be final.